​​If someone tells you

Bullying should be taken seriously. Children and young people need to know that they are being heard and that their feelings matter, and that their issue will be investigated respectfully.

If someone tells you about bullying, your role is to support them, listen to what they want to do, help them work out their options, and assist them to report to the school or other authorities if appropriate.

For parents

Your calm response is important to allow your child to tell you all about the situation. Read more at How parents can respond.

Although you may feel some strong emotions about your child's experience, try to keep calm to avoid more distress to your child. It may be challenging, but your child needs you to help them with their feelings.

Avoid escalating the problem, taking over, shaming or embarrassing your child. A calm manner and a focus on finding a positive solution is best for everyone.

For school staff

Young people often tell their friends or parents first and only go to teachers for help as a last resort. This can mean that that when a student does tell a teacher about bullying it may already be serious and part of a bigger story continuing over some time.

Read about how your first responses are important to the outcome. When bullying is reported, school staff need to be ready to respond supportively and to follow the school's policy and procedures.